A few exceptions to note: * Non-returnable Items. We cannot accept returns on items that are personalized or customized to your specifications. Any items that are non-returnable will be clearly marked before you place your order. Wayfair gift certificates are also non-returnable. * Extended Return Policy for Holidays & Registry. You may return holiday purchases (orders placed between November 1 and December 25) until January 31.
eturning An Item Or Order————————
Click on the Return Items link in the Orders section on the Welcome page of My Account.
If you have more than one order that has shipped, please select the order that contains the item(s) you’d like to return.
On the following page, mark the checkboxes next to each item you’d like to return.
Select the reason for returning the product in the drop-down menu. You may also fill in the optional “Comment” field. (Note: The comment field is required if “Other” is selected in the dro-down menu as your reason for returning the product.)
Click the “Submit” button at the bottom of the page
What if My Order Arrives Damaged?————————————–
Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, you may conveniently request replacement parts via My Account. For instructions on how to do so, please see Ordering Replacement Parts.
We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is dispatched by One Man Bulky or Two Man Home Delivery, please note the important instructions below
- Even if the package appears only slightly damaged, write “Package Damaged” when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
- If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.
Our goal is to make buying online easy, safe and efficient.
If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.
If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.
Ordering Replacement Parts———————–
- Click on the “Order Replacement Parts” link in the Orders section on the Welcome page of My Account.
- If you have more than one order that has shipped, please select the order that contains the item(s) in need of replacement parts.
- On the following page, mark the checkboxes next to each item you’d like replacement parts for.
- Select the problem that best describes your experience in the drop-down menu.
- Describe the problem in the included field (and please include part numbers if possible).
- Select your preferred contact method.
- Click the “Submit” button at the bottom of the page